FAQ

We mostly draw Humans, Cats and Dogs (but most two and four-legged creatures are fine - we've mastered cows, horses and even birds!). Each product displays an example of one of these face types, but you can change any product to any face!

Read our Photo Upload Guide to learn how to get the best artwork possible.

You can select from 1 to 4 faces via the custom option selectors on each product page. Want more? Just reply here with your requirements (number of faces) and we'll send you a direct quote/invoice at a special discounted price. (or send an email - support@faceswag.com.au)

We want you to be wrapped with your FACEswag, so there are a few things to consider when uploading a photo.

Be sure to choose a photo shot at eye-level, with the head and shoulders taking up the majority of the frame (our digital artwork includes the head plus neck/shoulders). Do not upload a photo with multiple people. Head-to-toe full body shots are not acceptable as they generally don't capture an appropriate level of facial detail. If you've chosen a Cat or Dog face, your photo may include your pet's body. Sitting poses looking directly at the camera get the best results. However, like all of our designs, your artwork will include only include the head/neck. 

Read our Upload Guide for all the details.

We sure can. Logos are completely fine (and if yours is of low quality, we can even trace it free-of-charge - perfect artwork transfers are our thing!). Just upload it in place of a face pic. We even offer volume discounts on our range - so get your company, sports club, community group together and save! Reply or email support@faceswag.com.au.

After you order, we'll send a preview page (with mock-ups) in 2 biz days so you get exactly what you want. We offer a FULL REFUND if you don't love it (cancel before production). We do require a purchase commitment as the design process is quite intensive. View some REAL orders/artwork here - https://faceswagcustom.com/collections/our-recent-orders

Post an artwork rating of your FACEswag and we'll send you your original artwork file (.PNG approx. 4000px by 4000px) that's yours to own!

We choose three artwork transfer technologies due to their quality and properties of the materials.

Dye Sublimation

The majority of our product range features dye sublimation artwork transfers. In short, this means better colours and importantly, better durability.

Sublimation is a heat transfer process, which can be printed on much more of a product's total area than other printing methods. This allows us to design dye-sub products with more flexibility.

Dye-sub minimises waste as the process does not release dye into the water system.

Featured products: Fleece Blankets, Hoodies

Embroidery

Nothing beats embroidery when you're going for a timeless, understated look. We use state-of-the-art technology to give you stunning results with multiple thread colours.

Eligible products are clearly marked 'Embroidery' and can all be found in one location here.

Embroidery involves careful photo digitisation, which is included across the entire FACEswag Embroidery collection (this involves refining your image for threat printing at a maximum of 8 thread colours).

Simply upload a face on your chosen Embroidery product page.

Featured products: Shirts, Jumpers

DTG

DTG or 'Direct To Garmet' printing initially involves the application of a 'pre-treat' and white base layer (where required), before the printing of a coloured artwork layer. Your artwork is then set in a special oven. 

This technology has come a long way since it was introduced around the turn-of-the-century. We use printers that focus on colour accuracy, print quality, and durability. 

Our RUSH 7-DAY range is printed using DTG due to the 7-day production and delivery timeline.

Featured products: T-Shirts, RUSH 7-DAY Range

We ship across Australia, New Zealand, and the UK.

Go here for all the details.

We offer fully-personalised, made-to-order products. So, naturally, it'll take us longer to deliver your items than mass-production stores. To manage this, we offer several delivery options.

Go here for all the details.

Due to the nature of custom artwork we are unable to accept returns, exchanges or refunds.

We don't believe in stocking cheap and nasty base products. Likewise, most of our our product range is cut, stitched and sublimated to-order. In short, this means better colours and importantly, better durability.

We use today's sophisticated logistics and shipping services to get all of our product lines to you based on our average delivery times.

Our embroidery products and Rush range ship from Adelaide and Brisbane, depending on stock availability. Our dye sublimation range, which is cut, dyed and stitched individually to order, ships from the overseas warehouse direct in order to keep prices affordable to you. Unfortunately the extreme costs involved it producing made-to-order dye sublimation items in Australia would prohibit us from doing business due to the pricing we would have to charge (add to this, we cannot buy in bulk as all of our products are personalised). We still deliver these products to you per our advised Delivery times.

Each year, a whopping 92 million tons of textile gets shipped off a retail fashion industry cost-of-doing-business annually. You can do your bit to change that. Buy items that you'll value and keep!

We also arrange carbon offsets for the production and shipping of FACEswag products (no extra charge).

On-demand textile services, such as FACEswag, produce significantly less waste than traditional fashion retailers.

Fashion and textile retailers' business models involve scale. They’re incentivised to produce in bulk. As a result, there isn't a secured buyer for every item.

That's where print-on-demand brands like FACEswag differ. We only have a product produced when we have a buyer for a specific item.

Further to this, as we solely offer personalised products at a premium price to mass-produced equivalents, our products are more likely to be valued, used and retained by the buyer.

Overproduction means that items either a) don't get sold (and discarded) or b) undervalued by the buyer.

We offer bulk pricing on most of our product range. Check some of our most popular options here - http://faceswagcustom.com/bulk-order We offer full artwork support & quality finishing: including sublimation, embroidery and DTG. Delivery in as few as 4 biz days (t-shirts & std. hoodies). Email support@faceswag.com.au for our price list & brochure.